Customer Service (Billing
Inquiries, Disconnect/Reconnect Service, Rate Information)
Billing Office E-Mail
Line Department (Electric
Service Upgrades, Power Outages)
Light Plant Fax
Index for Customer Support
FAQ's (Frequently Asked Questions)
Annual Kilowatt-hours Used chart
Frequently Asked Questions:
Question: How do I find out which appliances use the most electricity?
Answer: To help you learn about electricity costs, some of the most commonly used household appliances are listed on this page in an annual kilowatt-hour chart. Of course, the amount of electricity used will vary with the size, model, and age of the appliance, and your individual habits. The chart also represents an average across the United States, which has many differing climates.
Question: What is a kilowatt-hour?
Answer: A kilowatt-hour is a measurement for electricity use. It is the amount of electrical energy needed to operate a 100-watt light bulb for ten hours. Your electric bill indicates the exact number of kilowatt-hours you used as determined by a reading of your electric meter. The dollar amount of your bill is based on this number of kilowatt-hours.
Question: What is the cost of a kilowatt-hour locally?
Answer: This amount varies for several reasons. We do not generate any of our power. The price we pay varies depending on who provides that power, not all of it can come from the lowest cost provider all the time. This is why during months of high energy usage you'll have a higher 'PPAC' charge. This is the Purchase Power Adjustment Charge. The base charge is about $.04 per kwh.
Question: How much does it cost to operate my appliances?
Answer: It's not easy to give you exact figures because so many factors are involved. The efficiency of an appliance, where it's located, how it's used, and the condition of your home's wiring all make a difference.
Question: Which appliances use the most electricity?
Answer: Only a handful of electric appliances account for most of your electrical use. Ranges/ovens, furnaces, refrigerators, water heaters, air conditioners, and clothes dryers are high consumers of electricity.
Question: What is PPAC?
Answer: Purchase Power Adjustment Charge. This is the cost of power that is above what our low cost hydro allotment. It appears on the bills during months of high usage.
Question: How do I know if a house or an apartment are in the light district?
Answer: An easy way is to check the utility poles on the street. Look for the letters "EML." They are normally eye level on the street side and should appear as metal or plastic tags. If it has
NYSEG written on it, you are in their area.
Kilowatt Hour Chart:
| Food Preparation
Range (with oven)
Range (with self-cleaning oven)
Freezer (16 cu. ft.)
Freezer (frostfree, 16.5 cu. ft.)
Refrigerator/freezer (12.5 cu. ft.)
Refrigerator/freezer (frostfree, 17.5 cu. ft.)
Typical household lighting
Television (19", black and white)
Television (19", color)
Heating and Cooling
Air conditioner (central)
Air conditioner (room)
Health and Personal Care
Use appliances according to manufacturers directions. These are provided for optimal usage!
Have appliances repaired immediately at the first sign of malfunction. An appliance having even slight problems can quickly drain your wallet!
Read your warranty to become familiar with the manufacturer's obligations regarding service and repair.